DND BUTTON ????

[bigbobbyc718]

I have a partner ACS 7.0 with voicemail and 10 telephones(18D)'s. All phones have a do not disturb DND button on them, and when and the end user activates DND the call goes to the receptionist. We want the calls to go to it's own individuals mailbox. Does voicemail cover play any role in this situation? Please respond

Thanks,
Rob

 

[TouchToneTommy]

What's the voicemail??

There are "issues" with R7 ACS and VM Mail R5. Going to DND will cause the call to ring to the System Operator. The VM does not get its mode codes, so that's where it defaults. Unfortunatly, if the Operator also goes into DND, there is an endless loop where the caller hears "transferring to Operator", a ring, and the message again and again.

Solutions:

1. Don't use DND

2. Change the Voice Mail

3. Software patch available through Avaya Business Partners