DND bounces calls back to reception

[DaveThePhoneDoctorLV]

Customer activated their DND button and instead of the calls going right to theis voice mail it is bouncing back to the receptionists.

 

[rlsabin]

This is exactly what it should do. If you want it to go to voicemail they will need to call forward all to voicemail.

Rick

 

[Dasheen]

use F984.

 

[YnotPhone]

rlsabin and Dasheen are correct.
DND makes the telephone not ring, it still flashes the light to indicate a call in ringing.

Check the Forward No Answer.

But as both these men stated, use Feature 9 8 4 as this sends all calls to voicemail.