DN for Voicemail box

[KillianK]

Hi All,

I want to get a DN or something similar for that will connect to Voicemail box with no ringback. If in an IVR you press option 1, you to straight to a voicemail box. I use Symposium 4.2 and collect digits, value =.

Thanks a million,

Killian

 

[ErwinStevanus]

What is the voice mail you use?
This example is for SCCS with Meridian Mail system.
Apart from Access ACD-DN, you also need to have IVR ACD-DN for the GIVE IVR command.

On the MM, you need to define an Express Messaging direct to the mailbox. Then, you need to create a new entry (1234) in the VSDN Table pointing to the Express Messaging you created earlier.

I'm not sure about statistic. Last time I implement this, the call will be shown as abandon when you go to mailbox using this method (You might need to verify this when you implement the script).

ASSIGN 0 TO choice_cv

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT mailbox_menu_gv
COLLECT 1 DIGITS INTO choice_cv INTER DIGIT TIMER 4
END VOICE SESSION

WHERE choice_cv EQUALS
VALUE 1: EXECUTE voice_mail
DEFAULT: EXECUTE something_else
END WHERE
END IF

SECTION voice_mail
GIVE IVR ivr_queue_gv WITH TREATMENT 1234
DISCONNECT

SECTION something_else
-> What will callers get if they don't press anything or press other number?

 

[Supernn]

The calls are listed as CallsGivenRouteTo if they are routed to another CDN or DN (e.g. with FTR DCFW).

I'm still wandering what I'm doing here