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DN CALLS - Ringing Time

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johnthornton13

Technical User
Oct 23, 2013
1
GB
HI Guys,

I have had a look and cant find anything on this, I have been requested from one of our team leaders that deal without outbound campaigns that if a user manually initated a call from their phoneset we would like to see how long from the line being opened to the point of connection (Answered) or line closed (Hang Up)

I am looking to be able to report on this or build a report for this but is this stat monitored using CCMA 6.0

Cheers

John

 
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