DN 2345 says INVALID

[lvNortel]

I am trying to activate DN 2345 but I get INVALID> I have checked every place I know, Maint, Dialing Plan, Services but nothing. 2344 and 2347 are ok.

"A phone is a phone and not a computer workstation".

 

[lvNortel]

Follow up , when I enter 234 on a set and then try 5 it says INVALID NUMBER as well. I do have the number REDIRECTED to a cell. I did this by activating a set assigning it to DN 2345 then unplugging it

"A phone is a phone and not a computer workstation".

 

[Multimedium]

I think you are confusing DN (Directory Number) and RN (Received Number).

A DN is a number that identifies a device on the system. A DN can be dialed only by internal parties on internal lines. Users outside the system cannot dial DN.

A RN is a number that identifies a target line. A RN can be dialed only by external parties on auto-answer trunks. Users inside the system cannot dial RN.

A DN can be the same as a RN because they are not used by same party.

When you see "Invalid Number" on the display, it means that the DN doesn't exist. If you look for DN 2345 under Terminal & Sets, you won't find it.

A set cannot be redirected, but it can be forwarded. If the set was forwarded and later unplugged, you would see "Not in Service" on the display.

A line or a target line can be redirected. If you look for a target line with RN 2345 under Lines, you will find it.

If you want a DN 2345, you will need to pick an unused DN (for example, 2399) and change it to 2345.

 

[lvNortel]

I am actually trying to set up a ROUTE and DEST to send a call that comes in via the AA, Transferred or dialed internally to a cell number .

Example dial 2345 dials out to 555-1212


When I try to set u a DEST code of 2345 it stops at the 234x it will not take the 5. There must be a conflict somewhere and I can's locate it.

Any suggestions?

"A phone is a phone and not a computer workstation".

 

[lvNortel]

DEST code 2344 and 2346 are accepted.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

A destination code is available to users both inside and outside the system. So, the conflict can come from:

[ul]
[li]A DN 2345: Terminals & Sets[/li]
[li]A RN 2345: Lines > Trunk/Lines Data > Received Number[/li]
[li]The DISA DN: System Programming > Access Codes > DISA DN[/li]
[li]The Auto DN: System Programming > Access Codes > Auto DN[/li]
[/ul]

 

[Multimedium]

I forgot one:

[ul]
[li]A Hunt Group DN: System Programming > Hunt Groups[/li]
[/ul]

 

[lvNortel]

Ok I did not check Received Number. Is there a quick way to check to see what line 1234 could be assigned to?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

If you do not use target lines at all, it is pretty simple. All you have to do is change the RN Length. It will clear all the RN currently defined on the system. System Programming > Received Number Length.

If you do use target lines, it might be easier to look at each target line one by one. Yet, you can try to use remote access to find out which target line has RN 2345:

[ol 1]
[li]Choose a target line that you are currently using.[/li]
[li]Note the RN of that target line.[/li]
[li]Clear the RN of that target line.[/li]
[li]Change the Auto DN to the number you noted in step 2.[/li]
[li]Call the number that will now be answered by the system.[/li]
[li]When you hear system dial tone, dial 2345.[/li]
[li]Find the set that is ringing.[/li]
[li]Note the target line number.[/li]
[li]Clear the Auto DN.[/li]
[li]Change the RN of the target line you have cleared in step 3 to the number you noted in step 2.[/li]
[/ol]

Depending on the configuration of your lines and target lines, you may never find a ringing set. You may even hear a busy tone or an overflow tone instead of ringback.

 

[lvNortel]

Thanks for the help. It turned out to the a RN 2345 assigned to DN 8999. I cleared it and the DEST 2345 was able to be ADDED.

Thank you!

"A phone is a phone and not a computer workstation".