DLC, DND, and DID

[jeepguy267]

I have a dlc operator with a DID# assigned. Ext has group coverage for voicemail set to 9 rings (mailbox is an Auto Attendant). I would like to use a DND as their "night" button to send calls directly to vmail. Howver during the "day" mode (non DND) I would like to have 3 other users with coverage buttons to help support this operator. This is a department within a larger organization that already has QCC operators and is using the Night service for the main organization.

When I turn on DND I can't get the calls to go straight to vmail.

 

[merlinman]

Well it sounds like the "COVERERS" are getting the call for the DELAY time before it gets to Voice Mail.

If you have them activate DND as well, it should work.

 

[jeepguy267]

Thanks for posting. I thought of that after I had left the site. I will add DND for the other users and instruct them that they ALL must activate DND for the Night to work.