DIVERTION does not work in HUNT GRP

[nanana2]

Hi all, this is my fist mssg in this forum!
i must say i am pretty noob with mx-one...

i have a hunt group:
MDSH> ghdap:grp=58723;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
58723 1 100000 15 100000 0 58454
59142
with 2 members:

MDSH> sudip:dir=58454;
DIRECTORY INFORMATION AT 10:17 17MAR13
DIRECTORY NUMBER : 58454
TYPE OF DIRECTORY NUMBER : ATS
NAME :
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN
001A-1-60-08 0000000

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM
3 03030313 000012000000 00015100000 000001 0

ADC CUST LANG BSEC MCOST OFTIME FDICON
010100001 - - 0 - 0 0

GROUP DATA
GROUP HUNTING: 58716, 58721, 58723

PARALLEL RINGING DATA

DIVERSION DATA

RECORDED VOICE ANNOUNCEMENT DATA
WELCOM CONT
251

PAGING DATA

END


MDSH> sudip:dir=59142;
DIRECTORY INFORMATION AT 10:17 17MAR13
DIRECTORY NUMBER : 59142
TYPE OF DIRECTORY NUMBER : ATS
NAME :
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN
001A-0-42-06 0000000

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM
3 03030313 000012000000 00015100000 000001 0

ADC CUST LANG BSEC MCOST OFTIME FDICON
010100001 - - 0 - 0 0

GROUP DATA
GROUP HUNTING: 58716, 58721, 58723

PARALLEL RINGING DATA

DIVERSION DATA

RECORDED VOICE ANNOUNCEMENT DATA
WELCOM CONT
251

PAGING DATA

END

and the group is diverted to another extension, but it never works.
Busy extensions? it does not work
4th "ring"? it does not work

MDSH> cdidp:dir=58723;
CALL DIVERSION INDIVIDUAL DATA
DIR DIV
58723 59273

END

we have an mx-one

 

[doktor]

Overflow or diversion will only work if the queue is full or all agents (pbx Hunt group members) are busy or logged out. There must be a CDINI from the GH group to the diversion destination.

///doktor

 

[nanana2]

Hi doktor.

The queue is set to 0. why when the first extension doesn't answer the call is not diverted?
how can i do this? (divert the call when nobody in the hunt group answers the call in "X" seconds?

i have to check what happens when are the members in the hunt group are busy.