We have one PRI of 30 channels (primary rate Interface),
with pilot no. of 6000.All external call that passed
through this pilot no. are programmed and transfered
to Auto Attendance System (Voicemail system) which
have 32 hunting numbers (ext 1800 to 1831).A few days
ago , we have a worst nightmare where our voicemail
server failed to operate which results All calls from
outside were unanswered .
My question is how can I reroute /divert or change the
external calls to our pilot no 6000, directly to our
operators. What is the best steps or commands in FIOL to
to enable this diversion.
with pilot no. of 6000.All external call that passed
through this pilot no. are programmed and transfered
to Auto Attendance System (Voicemail system) which
have 32 hunting numbers (ext 1800 to 1831).A few days
ago , we have a worst nightmare where our voicemail
server failed to operate which results All calls from
outside were unanswered .
My question is how can I reroute /divert or change the
external calls to our pilot no 6000, directly to our
operators. What is the best steps or commands in FIOL to
to enable this diversion.