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Diverted calls

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dextee

Technical User
Aug 14, 2013
5
GB
Hi,

I've got a user who has his extn diverted to his mobile if there's no answer.
Issue he's having is that calls are then shown on his mobile as from the main switchboard number, so he doenst know whos calling.
Is there any way to configure the system so the original callers number is forwarded?
Using BCM400. I somehow doubt it but thought it was worth asking.

Thanks!
 
That would be the correct format for the uk.

The only way to send the calling number is to have etsi customer controlled call forwarding enabled by your telco.
usually a monthly fee is involved
Then set etsi in the bcm.

 
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