chippowell
Technical User
I don’t think this is possible, but I thought I’d run it by this group.
CS1K 7.5, AACC 6.2. Call center manager requests that one certain skillset, which is tied to a certain CDN (a dedicated incoming DID number), ring distinctly from other ACD calls on agent phones: M3905’s. I know you can set distinct rings on individual line keys with CLS DRDA, and then DNRO/DNRI on the individual keys (controlled in LD 56). But for an agent’s ACD key on key 0, I don’t see how you would make one skillset call ring differently than another.
Thoughts?
Thanks as always!
CS1K 7.5, AACC 6.2. Call center manager requests that one certain skillset, which is tied to a certain CDN (a dedicated incoming DID number), ring distinctly from other ACD calls on agent phones: M3905’s. I know you can set distinct rings on individual line keys with CLS DRDA, and then DNRO/DNRI on the individual keys (controlled in LD 56). But for an agent’s ACD key on key 0, I don’t see how you would make one skillset call ring differently than another.
Thoughts?
Thanks as always!