Displaying the caller name on additional buttons?

[ell11]

Hi

I have set additional extensions on my ACD agent phone for key 1 and key 2 - however it does not display the caller, until I pickup the call.

Is it possible to display the caller on additional keys?

Thank you


TN 004 0 01 01
DATE
PAGE
DES

DES ACDAGT
TN 004 0 01 01 VIRTUAL
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
KBA 2
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0010
XLST
SCPW 1111
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FNA HTD ADD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG2
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR4
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
PUID
DANI NO
SPID NONE
AST
IAPG 1
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 29005 0 1077
AGN
01 MCR 2257 0 MARP
CPND
CPND_LANG ROMAN
NAME IT Person
XPLN 24
DISPLAY_FMT FIRST,LAST
02 MCN 2257 0
CPND
CPND_LANG ROMAN
NAME IT Person
XPLN 24
DISPLAY_FMT FIRST,LAST
03 ADL 4 3333
04 SCR 291017 0
CPND
CPND_LANG ROMAN
NAME Claims Operations
XPLN 24
DISPLAY_FMT FIRST,LAST
05
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 7000
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT

 

[sandyml]

In CLS, change ADD to TDD.