displaying (in Symposium?) to which cellphone call goes

[Raymond30]

All,
I have a request , which in my opinon is almost impossible:
Management wants to see in for example, real time display in Symposium, to which cell phone a call goes when our Helpdesk-Symposium-script is called.

our Personell logs in to the skillset of this script.
if all personell logs out, calls are forwarded to a designated cellphone.
Is it possible to display to which cell phone it goes?
i tried some real time display options but in my opinion its impossible(maybe with the CC6-developers toolkit..)

many thanks

 

[djwht]

get the full cc6 suite and use multimedia and set up a customer app to show outbound clid.

 

[StoneColdphoneman]

You can only see the calls in the real time display if the call is in Symposium, as soon as the call leaves the symposium the real time display is useless.

 

[johnpoole]

i've got to agree with stone cold. your pushing the call out of symposium control. symposium could show real time display on those cells 7 x 24, if you could acquire them

john poole
bellsouth business
columbia,sc