Display Waiting Calls (DWC) Key Indicator

[symposium21]

Hi There,

Is it possible that DWC key to provide indication that there is a calls waiting?

For example:

When there's a calls waiting the DWC key will flash.

When there's a calls waiting the DWC key, telset lamp will lit.


Thanks in advance

symposium21

 

[nhphoneguy]

This works for ACD calls directly in queue, but not for Skillset calls queued by CCMS or Symposium. You can control the number of calls that the lamp flahses or winks at CWTH, BYTH and OVTH (be careful, OVTH will also cause the calls to go to the overflow target if there is one)
Also, pressing the key will yield not so useful results with CCMS.

 

[nhphoneguy]

Those prompts are in overlay 23.