I am creating a stacked line chart from a helpdesk database using speed_of_answer, avg_talk_time, pct_abandons.
I have created the chart and can display speed_of_answer & avg_talk_time ( for example avg_talk_time is 6.25 sec but they actually want the data label to be displayed as 6:15 sec ). I created a formula to format this data as requested but when I try to chart it with the pct_abandons the pct_abandons charts correct but the avg_talk_time when formated as 6:15 just creates a line with the value of 1.
How can I get the duration time displayed as mm:ss?
I have created the chart and can display speed_of_answer & avg_talk_time ( for example avg_talk_time is 6.25 sec but they actually want the data label to be displayed as 6:15 sec ). I created a formula to format this data as requested but when I try to chart it with the pct_abandons the pct_abandons charts correct but the avg_talk_time when formated as 6:15 just creates a line with the value of 1.
How can I get the duration time displayed as mm:ss?