Display ring group name/number instead of original caller number

[Hung Nguyen]

Hi We got Mitel controller 7.1 and Micollab client server.

We are using micollab client to make answer call (in each extension we select 5020 IP device type and make a multicall key)

We have several ring group and when external people call to this ring group, instead of displaying ring group name/extension in the staff micollab client belong to this ring group, it retain the original caller number

This make it hard for staff to identify if this call is direct to them or from the ring group they belong to

We have been told that this is the limitation of MCD/Micollab client server and nothing much can be done

I just wonder if anyone in here have any idea of how to help us identify which incoming call is direct or from ring group?

thanks

hung nguyen

 

[Joe King]

all display options are configured in class of service-you should be able to tweak this to make it work,
as long as all numbers have a tel dir entry

 

[Billz66]

Micollab client will only show calling line ID

Phone display can be changed to show name but this info isn't sent to Micollab from the pabx

If I never did anything I'd never done before , I'd never do anything.....

 

[Hung Nguyen]

thanks guys

from my understanding, it is what it is and this is default behavior of micollab client?

 

[VinceWhirlwind]

Have a play with the "Display" Class of Service options in the *Ring Group* Class of Service.