Display on 2216 phones

[pdulfo]

I am looking after a 30 seat call centre on an M1 with SCCS. The majority of the agents have 2216 phones. I amgetting complaints that some of the phones do not display Not Read / Logged out in the Display whilst others do. I have checked the setup of the TNs and they are identical. I checked the line cards but the problem can even occur to phones on the same card.

Anybody any suggestions.

Paul DS

 

[Nortelshop]

check the date on the bottom of the phones, i have found tha older version phones, (like 92 year) dont show not ready, while newer version phones (2000) do show the not ready. I think that may be the issue as I had this issue pop with my 2216's on one install.

Hope that helps....Good Luck

 

[pdulfo]

Not that easy. I have a 96 issue phone that does display and a 98 issue that doesnt.

Does anybody know how to check firmware revision on a 2216 and if it is possible to update like on a M3904.

PDS