Display name on phone set changes when call goes into Nupoint voice mail ports

[natephones]

When someone calls a phone and that phone doesn't answer and reroutes to voicemail the person making the calls sees the name on their telephone display change from showing the called parties name to showing the number of the voicemail port they are connecting to. We want it changed so that it shows the called party's name for the entire duration of the call.

Example:
someone calls '3706 - John Doe'
If John doesn't answer and the calls goes to voicemail, the phone making the call show continue to say '3706 - John Doe' and not 'Nupoint #5907' like it is doing now.

Runnng vMCD a vNupoint - current releases. I've tried various display setting in the COS of the Nupoint vm ports but can't get it to work.

Thanks

 

[619Tech]

Sounds like an internal call, correct? I believe internal callers get to see where it goes. If the extension you were calling had forwarding to another ext or to an outside number you would see that extension or external number once the forward kicked in. You no longer see 3706 or John Doe, and I believe that is by design.

 

[natephones]

619Tech
It actually used to behave the way we want it back when we were on a mxe3300. Somewhere along the line of moving everthing (including Nupoint ports) to the vMCD we lost it.

 

[kwbMitel]

I don't think so, you're describing the normal behavior for a 3300.
I've never known or expected it to act otherwise.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

I know of no circumstances where it would show the called parties name when connected to the voicemail. The call has either rerouted or forwarded to the voicemail and that is what the caller is connected to so that is what you will see i.e the name of the voicemail huntgroup or just the extension number of the port. No way to change that.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[natephones]

Thanks everyone for commenting. I'm guessing that maybe I used to have the name of the voice mail ports display as 'voice mail' and that is what callers used to see. I checked and some are labeled 'Nupoint' and it was our CEO who actually requested I remove that. I think it was him who thought it used to show the called party's name the entire time but I'm thinking it used to just say 'Voice Mail' and when we moved everything from Mxe to vMCD we named some of them Nupoint and that is maybe what caused this whole issue.

 

[LoopyLou]

MMaybe you need a new CEO. Hoepfully you are not a tech company.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.