minicompbx
IS-IT--Management
Hi we have BCM user who receive from lot of customer. When they receive a call and the person want to talk who is in CS100 huntgroup (supervisior group)
Bob : 123-567-8910
Huntgroup : 6215
Huntgroup numer : 6216 6217 and 6218 (on that huntgroup there are 3 supervisor)
BCM User : 6201...6210
Let say bob call bcm user and the user transfer the call to huntgroup.
if first one is not available, it goes to second after to the third...
The problem : when it's ring on the supervisor phone, the display is not correct : The huntgroup user does not know who transfer him the call. On his display, it show's : 123-567-8910 6215(huntgroup number)
But interesting thing is that when BCM user transfer the call to one of the hungroup user directly : the display is correct : the huntgroup user know who transfer him the call. it show's 123-567-8910 H6201 (BCM User)
But I do not want that bcm user start sending call directly to huntgroup user because it may happen that : (person is not there, that person quit the company, new person with extension, more user in the huntgroup, etc)
So, there is an issue when huntgroup receive a call, it does send the correct information to hungroup user. I do not think it is because of BCM cause when doing directly, the display is correct.
Brief, any guide or info thanks
