Display complete dialed number in call History

[vlevalois]

The outgoing call history on 53xx phones has the "9" trunkated, forcing the user to have to add the 9 when selecting a number from the list to redial.

On another system we're not having this problem.

I've check trunk and set COS on both and they are virtually identical.

Outbound calls on sys A set displays truncate the 9 and display the trunk group, whereas on sys B neither happens.

Suggestions?

Thanks.

 

[vlevalois]

Sry this is a 3300 ICP 4.1 SP1.

 

[kwbMitel]

System Option: Outgoing External Call Prefix for Applications

Enter 1 to 7 digits to be used as an ARS prefix for Call History outgoing calls from . This prefix is not used by any other feature. If the user invokes the manual prefix editing feature of the phone, this prefix is overridden.


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

I applied "9" as a prefix since that's what's missing from the numbers, no change. Where would you manually change this on the phone?

 

[kwbMitel]

It may only apply to new call history calls. I doubt that it would retroactively apply to old ones.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

I thought so too, so I made some calls and there was no change on the new ones... Keep in mind that the display behavior removes the 9 as soon as the call starts ringing, and it displays the Trunk group name as well. sys B doesn't do either.

 

[kwbMitel]

I wouldn't expect the 9 to appear when the call is ringing in. I would expect to see the 9 when using the call history to redial the number.

If the user invokes the manual prefix editing feature of the phone, this prefix is overridden.

Are you invoking?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

I'm only really addressing the outbound calls History list. Inbound calls only show areacode+number.

I don't believe I'm invoking an edit, that comes up automatically, whereas you can enter "9" yourself or simply press Dial. Pressing Dial makes the phone dial the number unedited, which fails from lack of "9".

 

[kwbMitel]

Hmmmmmmm

tapity tapity tapity tapity

Oh!

What type of set are you using?

On 5330 and 5340 IP Phones, the Dial softkey under the call history application does not add the prefix digits that are programmed in the "Outgoing External Call Prefix For Applications" field in the System Options Assignment form. Users must use the keypad to add the outgoing prefix digit(s) to the number before pressing Dial.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

Correct, I'm using a 5330 on sys A and a 5360 on sys B. the 5360 shows the 9, the 5330 does not... COS' are identical for sets and trunks... so I'm stumped.

 

[kwbMitel]

Stumped?

The Help files say it will not work for a 5330 or 5340
You say it does not work for a 5330

Your results seem to validate, not disprove, the statement.

A 5360 works

Again, your results seem to validate, not disprove, the statement.

Have you tried a 5330 on Sys-B?
Have you tried a 5360 on Sys-A?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

I have a 5360/5340/5330 on sys B, they all look the same, Call History for "Made" calls are all formatted as they were dialed i.e. 91+areacode+number.

On sys A, same is missing the "9" for either 5360 or 5330.

So I'm not sure what's going on

 

[kwbMitel]

Ok that makes more sense.

To be honest, I was sure I got this working on a 5340 but the manual is never wrong ya know.

How confident are you that the COS options are the same. The display differences on incoming calls you mentioned earlier seem to indicate otherwise.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[james1982]

To confirm - taken from Mitel documentation

• On 5330 and 5340 IP Phones, the Dial softkey under the call history application does not add the prefix digits that are programmed in the "Outgoing External Call Prefix For Applications" field in the System Options Assignment form. Users must use the keypad to add the outgoing prefix digit(s) to the number before pressing Dial.

 

[vlevalois]

To confirm - taken from Mitel documentation

• On 5330 and 5340 IP Phones, the Dial softkey under the call history application does not add the prefix digits that are programmed in the "Outgoing External Call Prefix For Applications" field in the System Options Assignment form. Users must use the keypad to add the outgoing prefix digit(s) to the number before pressing Dial.

Correct, I wasn't trying to say that this wasn't working, didn't even know you could do that when I started this haha!

What I'm talking about is the actual number that appears on the screen in Call History after the call was made.

I've compared COS' for both systems and went through each setting to make them identical... but I may have missed something so I'll check again.

The only dif between sys A and sys B is that sys A's trunks are SIP and sys B's are PRI.

 

[kwbMitel]

Say again?

You are looking at the call history of DIALED CALLS???

This is the first time that has become clear.

Do both sites use the same types of trunks?

My bet is that one site uses analog trunks that require the 9 to be sent out and 1 does not. Check your Modified digit tables to see if you strip the 9 on both sites.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

Yes. As I mentioned in my original post, outgoing call history, i.e. calls made.

In my last post, sys A trunks are SIP and sys B trunks are PRI.

They both use 9 for outgoing. Both have the 9 removed before sending to the CO.

 

[kwbMitel]

Even your restatement is confusing.

Outgoing Call history does not necessarily equate to Call history of Outgoing Calls. The normal use of call history is returning missed calls (Outgoing), not redial.

I don't have SIP to play with and I strongly suspect that is the issue. Maybe someone else can chip in.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

When you press the Superkey>Call History on 53xx phones you are presented with several call history types, of which one is Made calls which are strictly outgoing. Other types are Answered, Missed and All. Not sure what's confusing about outbound call history

Could be that SIP is the issue but a SIP trunk is built with Trunk Attribute, ARS and Leading Digits, etc. just like a PRI. I don't see why that would be the problem but who knows.