Discover Mode

[OldSchool70]

I have a few remote phones (9608G) that randomly go into Discover mode. Sometimes they recover after a few seconds, minutes. Other times they remain in Discover mode until the user power cycles the phone. Am I correct in assuming that it's not a phone or IPO problem but rather a network problem either in the user's home network or the customer's network/internet circuit?

 

[nnaarrnn]

It's a network problem between the phone and the IP Office. Any equipment/routes/cables between those two devices can cause this.

 

[Westi]

I second that.
If they are remote phones then there could be a firewall closing the connection and that could cause it.

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

 

[OldSchool70]

Thank you for confirming for me. Much appreciated.