disconnects constantly

[mebenz]

Our users experience disconnects from citrix periodically and it does not re-connect them. If the user happened to have a transaction open, but not saved, we are running into some serious data corruption (as a citrix disconnect doesn't actually close the application).

How can we prevent these constant disconnects? We are running our apps on the citrix presentation agent 9.150.

 

[zeland]

Can't the users reconnect to their existing sessions? When a user cannot reconnect to an existing session, what is the status of their session, (active/disconnected)?

I've had experience where a user gets disconnected but their session is still detected as active on the server. If a session is active, you cannot reconnect to it again. You need to check to see if you have the ICA keep-alive option enabled.

--== Anything can go wrong. It's just a matter of how far wrong it will go till people think its right. ==--

 

[mebenz]

Their status show as disconnected. Most times it will reconnect (when network connections go down etc), but if there is a process heavy action within the application (printing etc) the app sometimes disconnects and is unable to reconnect.