Disconnecting calls after certain duration

[shalamar]

I have an Avaya Definity G3si R8 PBX. My users are very lax and can make calls up to an hour at a time. Unfortunately for me, the G3si R8 does not have a feature that allows me to dicsonnect their calls after a certain time duration. My client also does not have the cash to upgrade to CM yet.

Can someone please let me know if a device (hardware or software) exists that will allow me to disconnect their calls. I guess that the CO trunks would have to be connected through the device so that it can take control of the trunks and disconnect when required.

Please help me out.

Thanks.

 

[SF0751]

I would be very cautious about using this method - you could be looking at a very messy situation if you disconnect an important VIP's call (or worse, a call to 911) simply based upon the elapsed call length. Try looking at educating the users, instead.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[shalamar]

Thanks SF0751. We are quite aware of this fact. We have tried educating the users but they're very adamant. We have even gone to the extent of ducking their pay to offset the excess bills but they don't seem to mind.

The issue now is not with the bills, but with the availability of the lines for other people to make both incoming and outgoing calls. That's why I need to cut calls off. I know that Avaya has incorporated this feature from the Multivantage software level, although it's COR based and the VIP calls can be exempted.

I need to be able to do this for my R8. Please help me if you know of any such device.

 

[SF0751]

The only method that I can think of would not be automatic; run a real-time CMS trunk group report and then busy/release the trunks that have been in-service for longer than your threshold setting . Probably not what you have in mind. Good luck in finding the right solution.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[1a22ip]

I aggree with Susan. This could be a sticky situation, IE 911 giving life savings instructions. However in the COR form on Page 2 there is a disconnect outgoing timer. Sample Below:

Page 2 of 4 SPE B
CLASS OF RESTRICTION

MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
Remote Logout of Agent? n


Station Lock COR: 1
Outgoing Trunk Disconnect Timer (minutes):


I remember a tagline someone had "I don't have a techinal soultion to your management problem"

Good Luck
ED

1a2 to ip I seen it all

 

[nohuhu]

1a22ip,

outgoing trunk disconnect timer is available in cm 1.3.1 and later, and shalamar has r8. no luck.
might consider upgrade, though.

 

[biglebowski]

have a look at the ETM product. It's a telephony firewall and you can set a policy that will disconnect calls over a certain length. The good thing is you set it to ignore certain numbers like 911 etc.

http://www.securelogix.com

That rug really tied the room together, did it not?

 

[DAVIDPAYNE]

Have you consider blocking number that your uses call that they stay on the line for hours. What are the companies’ police on personal calls, and change them if you need to.

 

[ctr999]

Check out the Automatic Circuit Assurance (ACA) feature. I believe that will send an alert to a display phone for long hold times on a trunk. I believe you can even set the parameters too.

Hope that helps.