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Disconnected PM Pro remains idle

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dearly

MIS
Mar 12, 2008
7
US
I have a user using the Phone Manager Pro softphone and when he tries to log in gets "Failed to register..." error. When I use someone elses login it works fine. When I look in system status I show his extension as active and idle even though I rebooted his computer. How can I disconnect this session?
 
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