Disconnect Supervision 1

[gwmyers]

AVAYA CM R6 S8700 G450
AVAYA User receives a Call
Caller request to be Conferenced with another person (outside call)
All 3 parties are connected
The AVAYA User puts his extension on Hold

The Original Caller and the 3rd person (outside call) complete their conversation

The AVAYA User is not disconnected

Is there a setting for "Disconnect Supervision"

Thanks in advance for assistance

 

[gwmyers]

We are having a problem with calls not disconnecting properly and showing up on our bills.

 

[gwmyers]

PRI Trunks

 

[BIS]

disp tr 1

Disconnect Supervision - In? y Out? y

 

[gwmyers]

Thank You for your reply

Disconnect Supervision - In? y Out? y
Verified

• AVAYA User receives a Call
• Caller request to be Conferenced with another person (outside call)
• All 3 parties are connected
(or party is attempted to be patched, but line is busy or voice mail kicks in)
• AVAYA User puts his extension on Hold
(or fails to “drop” the original call and selects the line again)
• Original Caller and the 3rd person (outside call) complete their conversation
(or the original call is never “dropped”)
• AVAYA User is not disconnected
_________________________________________________________________________
We are having a problem with calls not disconnecting properly and showing up on our bills.

 

[gwmyers]

AVAYA User puts the Conference Call On Hold
Call will remain UP as long as AVAYA User is in the middle
There is no Disconnect Supervision as the AVAYA User placed the joined parties On Hold

Display trunk group 5
Disconnect Supervision - In? y Out? y

AVAYA User is not disconnected

How does the AVAYA User know when to End the Call

 

[BIS]

Contact your provider. Key words "disconnect clear".

Also search the forums for trunk-to-trunk transfers.

 

[BIS]

You know, I have been thinking about this a bit.

Not just for this thread, but for many that come here lately.

Please do not take this the wrong way, but you have to realize that when you are in over your head, you call in the experts.

Experts, (certified people) are not free.

The possible answers to your problem are too many to simply put in an on line forum. This is the place for professionals, talking to professionals. That means stating the problem clearly, including all information relevant to said problem.

You do not appear to even understand what the relevant information is, and in this complex world, no one will be able to help you. If we do, you might even risk other unforeseen issues like a massive toll-fraud bill or what have you. We do not want you to risk that.

Please seek professional advise, and understand that it is not free. There is a reason most of us here have spent years, decades, getting to know this stuff.

Again, I urge you not to take this as an affront, but as an honest piece of advice.

Peace.

 

[gwmyers]

Thank You for your assistance

 

[montyzummer]

Glad he took no offence ... pink assigned

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[t.abney]

If the Avaya user has the call on hold how is the system or the far end supposed to know the call has ended?