Hi, this one is stumping me. My Customer has a UCX 250 with 4 DSM 16's, T7316e's throughout. Everything has been updated recently as part of solving this problem. The symptoms are that a Que agent receives a call, but several times a day, can not release or hang up. One phone in particular seems to have most of the problems (5-10 times a day), so I have focused on that, but the problem is not necessarily exclusive to that phone. I have replaced the phone, the port (to a different port on a different DSM), erased and reprogrammed the extension.
After the changes, they still report a few calls not disconnecting (they have to unplug the phone for it to disconnect). I checked the system log files on the DSM 16, and found that that phone’s mac was listed in one of the lines. (5E9E30739F)
May 18 10:16:43 dsm16 asterisk[20557]: [May 18 10:16:43] ERROR[20658]: chan_dsm_rtp.c:312 dsm_channel_open: dsm_channel_open for port 6 failed - previous channel DSM/06-0000072d exists
May 18 10:16:43 dsm16 asterisk[20557]: [May 18 10:16:43] NOTICE[20658]: chan_dsm_rtp.c:636 RtpStop: Soft hangup of DSM/06-0000072d for port 6
May 18 11:01:43 dsm16 asterisk[20557]: [May 18 11:01:43] ERROR[20658]: chan_dsm_rtp.c:312 dsm_channel_open: dsm_channel_open for port 6 failed - previous channel DSM/06-0000073f exists
May 18 11:01:43 dsm16 asterisk[20557]: [May 18 11:01:43] NOTICE[20658]: chan_dsm_rtp.c:636 RtpStop: Soft hangup of DSM/06-0000073f for port 6
May 18 11:43:42 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 11:43:42 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 11:43:42 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 11:43:42 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
May 18 11:43:42 dsm16 asterisk[20557]: 16 license(s) - 7 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 7 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 - error 98 (Address already in use) binding socket to 10.10.28.53:20006
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 12:07:19 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 12:07:19 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
A few of these same types of errors show up on other log DSM16 log files also for different MAC addresses. Does anyone know what direction to go on this?
After the changes, they still report a few calls not disconnecting (they have to unplug the phone for it to disconnect). I checked the system log files on the DSM 16, and found that that phone’s mac was listed in one of the lines. (5E9E30739F)
May 18 10:16:43 dsm16 asterisk[20557]: [May 18 10:16:43] ERROR[20658]: chan_dsm_rtp.c:312 dsm_channel_open: dsm_channel_open for port 6 failed - previous channel DSM/06-0000072d exists
May 18 10:16:43 dsm16 asterisk[20557]: [May 18 10:16:43] NOTICE[20658]: chan_dsm_rtp.c:636 RtpStop: Soft hangup of DSM/06-0000072d for port 6
May 18 11:01:43 dsm16 asterisk[20557]: [May 18 11:01:43] ERROR[20658]: chan_dsm_rtp.c:312 dsm_channel_open: dsm_channel_open for port 6 failed - previous channel DSM/06-0000073f exists
May 18 11:01:43 dsm16 asterisk[20557]: [May 18 11:01:43] NOTICE[20658]: chan_dsm_rtp.c:636 RtpStop: Soft hangup of DSM/06-0000073f for port 6
May 18 11:43:42 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 11:43:42 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 11:43:42 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 11:43:42 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
May 18 11:43:42 dsm16 asterisk[20557]: 16 license(s) - 7 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 7 used
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 - error 98 (Address already in use) binding socket to 10.10.28.53:20006
May 18 12:07:14 dsm16 asterisk[20557]: SM 5 stopped for TN 0045 - device type 5A
May 18 12:07:14 dsm16 asterisk[20557]: 16 license(s) - 6 used
May 18 12:07:19 dsm16 asterisk[20557]: SM 5 started for TN 0045 - device type 5A
May 18 12:07:19 dsm16 asterisk[20557]: SM 5: set ID = 5E9E30739F
A few of these same types of errors show up on other log DSM16 log files also for different MAC addresses. Does anyone know what direction to go on this?