Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Disconnect issue

Status
Not open for further replies.

Zero6

Technical User
Oct 20, 2016
304
CW
Hi All,

I am having a disconnect issue with an ip office v2 500.
When I make a call the number of the clients, the auto attentant starts to reply, but when I hang up the Auto Attendant remains active and does not disconnect.
The thing is I have different departments on the pbx
Comapny A, Company B, company C, Company D
Company A analogue lines are connected to the Avaya IP500 Analog Trunk 16, and when you a call and the AA activates and you hang up, it disconnects immediately.
I have activated in the avaya use if not mistaken "unsupervised disconnected".
THe other companies (B,C,D) are connected to a combo card each, since the rest of them have either 3 or 4 analogue lines in the chasis.
All the analogue lines are coming from a grandstream GXW4216 as the gateway registers to the provider.
I changed the disconnect time in the pbx to match the provider but still the issue remained with the the company b, c,d

Is there another stting I can try to get this to work

Thank you in advance
 
You have to set up the "Busy Tone Detection" and the related frequency/rithm in he System Telephony tab
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top