Disconnect from Destination End

[lwhalo]

We have a T1 (not a PRI) through Century Link which was used for outbound long distance calls. It stopped working and Century Link said they see no errors on the circuit. I have looked at the switch (IP Office 500 8.1 (69)) and don't see any other issues. We have 2 others circuits which are OK. I even moved the Century Link circuit to another card on the switch with no luck. When I do a trace when calling outbound on that circuit, here is the result ( and the user gets 3 short beep):

6/11/14 4:30:54 PM-204ms Line = 2, Seized, Channel ID = 24, Call Ref = 10250
6/11/14 4:30:54 PM-208ms Call Ref = 10250, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
6/11/14 4:30:54 PM-442ms Extension = 6883, Pressed Programmed Button, Button Number = 2, Label = Appearance
6/11/14 4:30:54 PM-672ms Line = 2, Idle, Channel ID = 24
6/11/14 4:30:54 PM-673ms Call Ref = 10250, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
6/11/14 4:30:54 PM-673ms Call Ref = 10250, Disconnect from Destination End
6/11/14 4:30:55 PM-836ms Line = 2, Idle, Channel ID = 24
6/11/14 4:31:08 PM-427ms Call Ref = 10251, Short Code Matched = System, 8N
6/11/14 4:31:08 PM-430ms Line = 2, Seized, Channel ID = 24, Call Ref = 10251
6/11/14 4:31:08 PM-433ms Call Ref = 10251, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
6/11/14 4:31:08 PM-902ms Line = 2, Idle, Channel ID = 24
6/11/14 4:31:08 PM-902ms Call Ref = 10251, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
6/11/14 4:31:08 PM-902ms Call Ref = 10251, Disconnect from Destination End
6/11/14 4:31:10 PM-066ms Line = 2, Idle, Channel ID = 24
6/11/14 4:31:38 PM-539ms Call Ref = 10256, Short Code Matched = System, 8N
6/11/14 4:31:38 PM-541ms Line = 2, Seized, Channel ID = 24, Call Ref = 10256
6/11/14 4:31:38 PM-545ms Call Ref = 10256, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
6/11/14 4:31:39 PM-012ms Line = 2, Idle, Channel ID = 24
6/11/14 4:31:39 PM-013ms Call Ref = 10256, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
6/11/14 4:31:39 PM-013ms Call Ref = 10256, Disconnect from Destination End
6/11/14 4:31:40 PM-175ms Line = 2, Idle, Channel ID = 24

If the issue is still with the carrier, what can I ask them to check?
Thank you...

 

[smokinjoe2938]

what does system status show?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[IPGuru]

Line provider issue (always is)
tel them to Physicaly check the connection form the customers premisis


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