Our IPCC is configured with two redundant nodes physically separate but only one call center. We had one site that also has the call center go down completely. We have NCR invoked on our inbound trunk groups so that the calls are automatically routed to the alternate node if for any reason that call was not answered. Therefore all calls for the duration of the outage were being sent to the alternate node which processed the calls but was unable to queue them. Is there some kind of check that can be programmed into an ICM or CVP script that can check for queue availability and if not then play a prompt stating that we are having tech diffs and try the call again later?
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Disaster Recovery Programming in ICM/CVP
- Thread starter jcs64
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