Hi All,
I'm in a bit of a bind. I was recently handed ownership of our Seagate Info server after the previous "admin" left. Monday morning, the server had some sort of crash. After rebooting, and launching Info Desktop, I found that most of the reports the company uses that were created in the last 8 months are missing in Info Desktop. Those reports that remain have lost all of their scheduling. I have been through a restore of the cinfo.mdb, all seagate files, and even a full disaster recovery to a new hard drive for the server (even with data as old as a month, or as new as the night before the crash). The results are the same. When I look in Info Desktop, virtually all instances, all the scheduling, and many reports are gone.
Here's where it gets more interesting: all the files that the cinfo.mdb should be pointing to are still on the hard drive. I can add them back to the Info Desktop by hand, and recreate the schedules if necessary. The files also show up in the ci_infoobjects table in cinfo.mdb as well. But they don't show in Info Desktop. Compact and repair on cinfo.mdb has had no effect. At this point, I'm at a loss. Has anyone else seen anything of this nature before? Can anyone offer any advice?
Our backups are all valid, but even with a full OS level restore, we get the same behaviour. We're running SI 7.0 on NT 4 (SP6a), updated virus scanner, etc. I'm at a loss at this point. I'm familiar with creating and editing reports, but I've never hit much in the admin arena of the system, and, since we're on an older version, Crytal will not offer any assistance. Any assistance board members could offer would be appreciated.
Thanks,
Landon Hobbs
DBA
I'm in a bit of a bind. I was recently handed ownership of our Seagate Info server after the previous "admin" left. Monday morning, the server had some sort of crash. After rebooting, and launching Info Desktop, I found that most of the reports the company uses that were created in the last 8 months are missing in Info Desktop. Those reports that remain have lost all of their scheduling. I have been through a restore of the cinfo.mdb, all seagate files, and even a full disaster recovery to a new hard drive for the server (even with data as old as a month, or as new as the night before the crash). The results are the same. When I look in Info Desktop, virtually all instances, all the scheduling, and many reports are gone.
Here's where it gets more interesting: all the files that the cinfo.mdb should be pointing to are still on the hard drive. I can add them back to the Info Desktop by hand, and recreate the schedules if necessary. The files also show up in the ci_infoobjects table in cinfo.mdb as well. But they don't show in Info Desktop. Compact and repair on cinfo.mdb has had no effect. At this point, I'm at a loss. Has anyone else seen anything of this nature before? Can anyone offer any advice?
Our backups are all valid, but even with a full OS level restore, we get the same behaviour. We're running SI 7.0 on NT 4 (SP6a), updated virus scanner, etc. I'm at a loss at this point. I'm familiar with creating and editing reports, but I've never hit much in the admin arena of the system, and, since we're on an older version, Crytal will not offer any assistance. Any assistance board members could offer would be appreciated.
Thanks,
Landon Hobbs
DBA