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Disaster of failed Download/refuses to uninstall 1

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blake3

Technical User
Apr 22, 2002
1
GB
We are not Pc literate. We downloaded a Child Security Programm from bt internet and it failed leaving a constant blue rectangle in centre of screen! We can't uninstall or re-install as it is refused! Please, can you Clever Users give us some help!
 
You DID restart your pc right?
If you did and its still there, delete the folder it installed to (c:\Program Files\Child Security Programm).
Then ask Google to find a program called RegClean. It is a free program made by Microsoft. This will go through a portion of Windows you should never know about and make sure everything is in order. You'll probably have to run it more than once; just keep running it until it says that it didn't find any errors.

Let us know how it turns out!
 
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