Disappearing RMA headers ?

[dgillz]

Has anyone else experienced this in 7.6.100a?

I have a client that is experiencing this and Exact Tech Support has never seen this before.


Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

 

[chadt]

its a macola feature.

just kidding...never seen that either.

 

[MacolaHelp]

Do you have a custom screen set? Sometimes macola makes changes to those default screens & your customizations don't get updated. Though the last time they changed the screen definitions was with the introducton of rma in 103d . .. .

 

[abaldwin]

Don, Is the underlying data gone or just something missing off the screen?

Andy

Andy Baldwin

 

[dgillz]

Actually, the underlying RMA line items are still there, it is the RMA header records are gone.

After initially telling me that there is no way this can happen short of the user deleting the records, I emailed Exact a crystal report with saved data to proce to them this is happening. I then got 2 bug numbers, both of which are supposedly fixed in 7.6.200.

I also heard from 2 more Macola resellers telling me they are having the same problem at some of their clients.

Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

 

[abaldwin]

I sure hope they are able to fix and distribute 7.6.200 very soon. I am constantly hearing now that the problems we are having are fixed in 7.6.200 but that it is still inadvisable to install it.

Andy

Andy Baldwin

 

[dgillz]

Andy,

per the partner portal, 7.6.200 came out yesterday. As always I will test this internally before rolling it out to end users.


Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

 

[abaldwin]

I just saw that as well.

Andy

Andy Baldwin