Disappearing Mail Messages

[klh456]

I have a user who insists he lost messages in one of his folders. I checked to see if it had been archived but they were not there. Any ideas why messages would disappear?

 

[Shelbyville]

There are lots of ways to lose emails unknowingly. Without knowing all the details, here's what I frequently see...

1. User goes into the All Documents folder and deletes from there, thinking they are deleting a copy of what is in another folder.

2. User goes into the Sent folder and selects message to delete and chooses the DELETE rather than Remove option. Delete will erase the sent email from all folders it has been copied into, where as Remove only erases it from the SENT folder.

There are probably other issues that more experienced can explain, but the 2 above are pretty common for my users.

Hope that helps.

 

[klh456]

I already thought of the All Documents and I asked the user. He insists he didn't delete anything from there. Now, the SENT folder is more interesting, but these are messages that he received and would have forwarded back to someone else. I wonder if somehow he deleted a discussion thread and wiped them out that way.

Thanks for the input.

 

[LNunes]

Try this: on DB, press the CTRL + SHIFT + F9, this will rebuild the index of the user mail file.

 

[sunup]

This could be a result of a corrupt view if it is consistant to a specific folder/view. Have the Notes Administrator run FIXUP and UPDALL -r on the mail file to see if this corrects the problem. Will not hurt if it is not the problem

 

[klh456]

Thanks for the suggestions. The Ctrl + Shift + F9 seemed to solve the problem. I will remember that for next time.