Disappearing Acrobat Bar for Word

[kitchj]

I realize that this is under programming and that this is probably not the best place, but I can't find any good "general" Acrobat forums, so any help is greatly appreciated!

I have a client who has several copies of Acrobat 6, and when it is installed, the toolbar comes up in Word and everything seems fine for a couple of weeks. Then the toolbar disappears and you can not even create a PDF from a DOC even within Acrobat itself (I assume that this is due to the fact that Acrobat merely opens Word and runs through the same procedure). I have been able to get it to come back by completely uninstalling Word (including cleaning up the remnants left by an uninstall), but it works fine for a couple of weeks and then disappears again. This is happening on basically all of the machines that we have it installed on.

Thanks in advance for your help,
Jared Kitch

 

[kitchj]

Figured this one out finally. In "Tools | Options | File Locations | Startup" it was pointed to "C:\Documents and Settings\UserName\Application Data\Microsoft\Word\STARTUP" instead of the default. Not really sure why that changed. I copied PDFMaker.dot from "C:\Program Files\Microsoft Office\Office10\Startup" and everything seems to come up fine. Any ideas why this would've worked fine for a while? There were no new programs installed and not even any updates done.

Thanks for your help,
Jared