Disabling reorder tone on analog station

[ctownj30]

Hello, I'm trying to interface a Valcom paging unit to my IP Office. We don't have a analog trunk card, so we bought station interface adapter for the paging unit.

Everything works fine, but it seems that when we hang up after issuing a page, the IP Office sends the paging unit (which it things is an analog handset) a reorder tone. The paging unit sees this as activity, and just broadcasts the reorder tone.

Is it possible to disable the reorder tone, or just provide a dial tone? My paging unit can work with most anything but the reorder tone.

Thanks!

-djm

 

[mforrence]

Set the analog station to IVR in Extensions. This will provide a break in the loop current, which should allow the paging adapter to drop out.
Mike

 

[ctownj30]

That did it - thanks!

One last question. I know that the phone system has a paging option where the page comes out of each handset.

We decided not to go this route since a user who was on the phone or DND would not hear the page. But I don't suppose it is possible to have a page go out both the handset speaker, AND my station-interfaced paging system, is there?

Thanks - Dan

 

[amriddle01]

Have you tried adding the paging extn into the paging group? That's the only way I see it working, but I have never used a bolt on paging system

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[mforrence]

Actually, if you removed the station level paging adapter, set the extension to Paging Speaker, make a user for that extension, put the user into a hunt group along with any other users to be included, then make a short code that uses the dial paging feature with telephone number of hunt group. There are tech tips that cover this fairly well.
Mike

 

[ctownj30]

Removing the Station Interface - I'm somewhat at the limits of my knowledge here, but the "Paging Speaker" route was what we tried first, and could not get it working.

Without the station interface, the Valcom unit can take either a operator interface, or a line level input.

As far as I can tell, "Paging Speaker" is neither. Also, when I set up an extension to "Paging Speaker" and try to dial it, I get a "Call Rejected" notice and a tone.

I may not be understanding exactly what "Paging Speaker" does, but it did not seem to work with the Valcom unit, so we got the station interface.

Adding my Paging Extention (IVR) to Page Group - unfortunately this does not seem to work, cause the IP Office thinks its just an analog handset, which is not on the support paging device list...

BTW - our reason for going this route in the first place is that our new offices were prewired with Valcom hardware...

 

[mforrence]

IP Office analog station port in "paging speaker" mode will work fine with Valcom - this is an everyday thing for us. The docs and tech notes will tell you how to make it work (when configuring, restart with port off-hook, etc). This is the only way you'll get "simultaneous paging" to function. The documents are your friends!
Mike

 

[ctownj30]

Thanks Mike - are you talking about Valcom or Avaya docs?

-Dan

 

[mforrence]

Avaya docs. Look here:

http://support.avaya.com/elmodocs2/ip_office/jobaids/015_paging.pdf

Although the doc doesn't say it, you need to (or at least you did when I was beating my head against the wall back in 2002 trying to make this work) go off hook with a phone or test set or something while you send the config that makes the station port into a paging speaker - config must be sent to reboot system.

Cheers!
Mike