Dear members,
we have a nortel bcm 450 set up with agents using softphones, i want to disable the call transfer feature while a call comes in. In short the agents should not be able to transfer the calls, how can i do this ??
Is it possible to block the agents from dialing the other agents(DN number is the extension here).
Please help..
we have a nortel bcm 450 set up with agents using softphones, i want to disable the call transfer feature while a call comes in. In short the agents should not be able to transfer the calls, how can i do this ??
Is it possible to block the agents from dialing the other agents(DN number is the extension here).
Please help..