This sounds like a Windows problem, where either a screensaver with a password has been implemented (Control Panel - Display - Screensaver - Password Protected checked) or the person is doing a cntl-alt-del then Lock Workstation).
The administrator of the pc can also unlock the machine.
I would guess that there would be a Windows Forum with tec-tips, perhaps they can help further......
The lock command is used to lock a unix terminal. A superuser can unlock the terminal by entering the root password at the terminal or alternatively ps -ef | grep lock and kill the lock process. This works on compaq unix - try it on HP
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