I was just instructed to disable the phone of a letterhead partner who was asked to retire. When I statted his TN it was already disabled. I assumed that someone had unplugged his phone. Noone else but me could've disabled it via the switch. Anyway, I removed a hotline key and also his name. When I called it to double-check the name was gone it rang. I statted the TN and now it shows IDLE. does this mean if you make a change to a phone that DSBL it then goes to IDLE status? And if in fact someone unplugged the phone (how else could it have disabled?) and now it's IDLE, what's ringing when that ext is called? thank you.