Disable system promt

[kings1]

Hello,

I made a COS where the call is routed to an ACD group based on time of day. I made a cos

1 NO MESSAGES may be recorded for this mailbox.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.

There is a silence greeting in the mailbox but after the call is going through the box you will hear a system prompt : One moment your call is transfered.

My question : Is it possible to disable this message?

Regards,

Kings

 

[jon24422531]

There is a COS attribute "No system Prompt After Greeting". I do not have my reference books with me for which one, but if you type .L COS A it will list each attribute available.

Jon

 

[kings1]

Hi Jon,

I tried that attribite but still the system prompt was playing.

Kings

 

[jon24422531]

There is a system parameter that also controls this, but as I remarked earlier I do not have my references to hand. I will look it up this evening and reply later.

Jon

 

[kings1]

okay. I wait for your answer.

Kings

 

[doktor]

Dear kings1

I have had the same problem as we here in our country want PBX and voice mail systems to be as silent as possible.
The response from OCTEL was that this system prompt could no be remowed.
The reason was due to some checksum of the system prompts.
We told our custumers this - end of story.

BR doktor

 

[jon24422531]

From memory (OK I cheated, I have an old config file on my work PC) try these in the sys parameter table:

.L SYS

131 NO L/M SPEAK "DIAL ZERO FOR ASSISTANCE"
154 YES L/M REMOVE "STATUS" AFTER CALL FIRST GREETING
219 NO L/M GIVE CALLERS "MORE OPTIONS" PROMPT



Jon

 

[joeOctel]

The system prompts "Thank you just a moment" and "Please wait during the silence" can't be removed unless you use a VMXWorks application or an OctelDesigner application to transfer the call(assuming this is either an Octel 200 or 300). You could also mess around with backing up and restoring those individual systems prompts , but you would also be affecting all the other mailbox transfers so that probably doesn't make any sense.

 

[kings1]

Hello,

Thank you all for the response. I'm going to tell that it's not possible.

No, is also an answer.

Kings

 

[doktor]

Yes, sometimes, but rarely NO is the answer.
Customers then feel better if an engineer gives the "NO" answer rather than a salesperson.
Good luck!

doktor