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Disable Hotdesk Users' Voicemail
- Thread starter CamIAm
- Start date
Greybeard191
Technical User
are you asking if the agent can have VM while logged in, yet have the VM box disabled when they're logged out?
I don't know that's doable... Either the persona has a VM Box or they don't.
If the callflow doesn't allow for extension dialing, it shouldn't matter, should it? The only people who could leave a message is someone dialing internally?
Maybe there's a way to attach a condition to a user's leave start point in VM pro, but if there is, I don't know what condition would be used that related to an agent being logged in.
GB
I don't know that's doable... Either the persona has a VM Box or they don't.
If the callflow doesn't allow for extension dialing, it shouldn't matter, should it? The only people who could leave a message is someone dialing internally?
Maybe there's a way to attach a condition to a user's leave start point in VM pro, but if there is, I don't know what condition would be used that related to an agent being logged in.
GB
- Thread starter
- #4
Thanks GB191. That's it. We have several Hotdesk users that are away for days/weeks at a time, and they would like to be able to selectively enable disable their VM. The default SC to do that (default SC for VM Off = *19) does not seem to work for Hotdesk users, probably by design.
Thanks NLPeterK. It would be logical to think that this wouldpermanently disable a VM, from within Manager, but you'll find that deselecting this option does not disable a user's VM. Using VM Pro client (version 5 and later) is the only way I have found to disable a user's VM. Changing the no answer time to 300 sec also does the trick.
Thanks NLPeterK. It would be logical to think that this wouldpermanently disable a VM, from within Manager, but you'll find that deselecting this option does not disable a user's VM. Using VM Pro client (version 5 and later) is the only way I have found to disable a user's VM. Changing the no answer time to 300 sec also does the trick.
*19 should work fine for any user. It is exactly the same as unticking in manager. It will stop the system sending calls to VM for that user.
This might be doable with some playing with call flows in VM Pro and user divert options. Maybe.
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
This might be doable with some playing with call flows in VM Pro and user divert options. Maybe.
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
- Thread starter
- #6
Thanks Jamie77 My mistake, *19 does work. In our case the The VM setting: "enable voicemail" for these users was being enabled by user rights membership, which is why it would not toggle.
So I will be able to program a button on their phones which they could use to toggle VM, before logging off.
In my reply to NLPeterK I was referring to the fact that deselecting this option in Manager won't prevent staff from recording messages directly. EG recording a message and forwarding to the user w/o ringing on the extension.
So I will be able to program a button on their phones which they could use to toggle VM, before logging off.
In my reply to NLPeterK I was referring to the fact that deselecting this option in Manager won't prevent staff from recording messages directly. EG recording a message and forwarding to the user w/o ringing on the extension.
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