Disable Auto Attendant

[cranebill]

Our supplier has been less than helpful so I am hoping i can get a little help here. We have Norstar Modular ICS 5.0 and all i want to do is know how to disable the auto message between working hours and have the automated machine answer at night. If i have to do it manually daily that is fine. I want to also set up a hunt group of 4 people that the incoming calls will go to instead of the message. Any help on this would be greatly appreciated.

Bill

 

[executone]

PROGRAMMING MANUAL NIGHT SERVICES
The following settings will enable the attendant (receptionist) to answer all calls during the day, these calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines. (Note: Change the control set for each DID trunk and all target lines to 'none'. By default these are set to port 101's DN - usually 221.)
ENTER THE TELEPHONE SYSTEM PROGRAMMING:
Note: All incoming lines should appear and ring at the attendant station.
TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.
Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.
Program Night Button
Then go to the control extension. Press FEATURE * 3; press an available button, dial the night service FEATURE 871.
FLASH PROGRAMMING:
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.
Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.
If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.
TELEPHONE SYSTEM PROGRAMMING:
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to (Y)es. Press NEXT and set the DRT Ring Delay.
Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.
Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the automated attendant.


Good Luck!!

 

[executone]

Program Hunt Group
System programming - Show
Hunt Groups - Show
Show group: - Next
HG01:707 - Show (707 is the hunt group ext. number. On CICS systems it would be 290)
Member DNs - In your display an ADD button comes up. Press ADD
M001: ___ - enter the first extension number you want to be part of the hunt group
M001:223 - Show
Appr&Ring - Setting the ext. to have the hunt group appear and ring on it will automatically assign a certain button on the phone. Setting it to Ring Only will make the hunt group calls come in on intercom keys.
Hit Show again to get it back to
M001: 223 - Press the ADD button again to continue to add members to the hunt group.
Hit the Header button
Member DNs - Next
Line assignment - Show if you want to assign lines directly to the hunt group. Next to go on...
Mode: Broadcast - This will make the incoming calls ring all the members ring simultaneously. Rotary and sequential doles the calls out one set at a time. Press Next.
If busy: Queue - Meaning that if everyone is busy, the call will be held in a queue until the timer times out and it will try again. The caller will only hear ringing though. Press Next
Q timeout: 45. - Next. This is how long in seconds the call will remain in queue before trying to distribute the call again.
Overflow: ___ - Enter the extension number you want the call to overflow to when everyone is busy and the queue has expired etc.
Name: HG01 - You can name the hunt group whatever you want.

Good Luck!!