Disable Auto Attendant

[kwtaylor]

Afternoon folks. I have PRI on my 3Com switch (rel 4.3.17)currently routing all calls into my Auto Attendant. A mandate has been made to eliminate the Auto Attendant and send all the calls directly into our office for a live answer. How do I by pass the AA and send the calls to an existing hunt group for answering?

Also, I don't want to delete all the AA Greetings just incase they change their minds in a year.

 

[engjohn]

That depends on how your system is setup.
Post your dialplan

 

[kwtaylor]

Dial Plan Consistency Check
Destination Route Problems
Route Entry Destination Extension Problem

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--------------------------------------------------------------------------------

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1 2 *0002 warning: destination extension list is empty
2 2 *0002 warning: destination extension list is empty
4 1 *0004 error: destination extension list contains only invalid extensions
5 1 *0005 warning: destination extension list is empty
6 1 *0006 warning: destination extension list is empty
8 1 *0008 warning: destination extension list is empty

1 error found, 5 warnings found


Dial Plan Configuration

/////////////////////////////////////////////////////////////////////////////////
/
/ NBX100 Dial Plan Configuration File
/ Generated from machine Cicero 10.152.9.34 owned by First Bank - Cicero
/ Generated on WED JUN 09 10:45:48 2010
/
/////////////////////////////////////////////////////////////////////////////////

/ First, delete all existing dialplan information

Table Delete *
DestinationRoute Delete *
TimedRoute Delete *
PreTranslator Delete *

/ Now, create all dialplan information

/////////////////////////////////////////////////////////////////////////////////
/ Settings
/////////////////////////////////////////////////////////////////////////////////

ExtensionLength 4
ExtensionRange Telephone 4000 4949
ExtensionRange Park 6001 6009
ExtensionRange AutoAttendant 5500 5599
ExtensionRange HuntGroup 4950 4999
ExtensionRange External 6000 7999
/////////////////////////////////////////////////////////////////////////////////
/ The ExtensionRange External Setting MUST include the Park range.
/ If the Call Park range is outside of the ExtensionRange External,
/ the Call Park feature will not work.
/////////////////////////////////////////////////////////////////////////////////
ExternalSettings 9 7001 500

/////////////////////////////////////////////////////////////////////////////////
/ Dial Plan Tables
/////////////////////////////////////////////////////////////////////////////////

Table Create 1 Internal 4 Digit Extensions
/ Id Entry Digits Min Max Class Prio Route
/ -- ----- ------------ --- --- ------------- ---- -----
TableEntry Create 1 1 0 1 1 Internal 0 4
TableEntry Create 1 2 1 4 4 Internal 0 0
TableEntry Create 1 3 2 4 4 Internal 0 0
TableEntry Create 1 4 3 4 4 Internal 0 0
TableEntry Create 1 5 4 4 4 Internal 0 0
TableEntry Create 1 6 500 3 3 Internal 0 3
TableEntry Create 1 7 55 4 4 Internal 0 3
TableEntry Create 1 8 6 4 4 Internal 0 0
TableEntry Create 1 9 7 4 4 Diagnostics 0 0
TableEntry Create 1 10 9 8 8 Local 0 1
TableEntry Create 1 11 90 2 64 Operator 0 1
TableEntry Create 1 12 901 4 64 International 0 1
TableEntry Create 1 13 91 9 12 LongDistance 0 1
TableEntry Create 1 14 9101 9 64 AlternateLong 0 1
TableEntry Create 1 15 911 3 3 Emergency 0 2
TableEntry Create 1 16 91800 12 12 TollFree 0 1
TableEntry Create 1 17 91888 12 12 TollFree 0 1
TableEntry Create 1 18 91877 12 12 TollFree 0 1
TableEntry Create 1 19 91866 12 12 TollFree 0 1
TableEntry Create 1 20 91855 12 12 TollFree 0 1
TableEntry Create 1 21 91900 12 12 Toll 0 1
TableEntry Create 1 22 91976 12 12 Toll 0 1
TableEntry Create 1 23 9911 4 4 Emergency 0 1
TableEntry Create 1 24 9411 4 4 Operator 0 1
TableEntry Create 1 25 9* 4 4 COCode 0 1
TableEntry Create 1 26 8 8 8 Local 0 8
TableEntry Create 1 27 80 2 64 Operator 0 8
TableEntry Create 1 28 801 4 64 International 0 8
TableEntry Create 1 29 81 9 12 LongDistance 0 8
TableEntry Create 1 30 8101 9 64 AlternateLong 0 8
TableEntry Create 1 31 81800 12 12 TollFree 0 8
TableEntry Create 1 32 81888 12 12 TollFree 0 8
TableEntry Create 1 33 81877 12 12 TollFree 0 8
TableEntry Create 1 34 81866 12 12 TollFree 0 8
TableEntry Create 1 35 81855 12 12 TollFree 0 8
TableEntry Create 1 36 81900 12 12 Toll 0 8
TableEntry Create 1 37 81976 12 12 Toll 0 8
TableEntry Create 1 38 8911 4 4 Emergency 0 8
TableEntry Create 1 39 8411 4 4 Operator 0 8
TableEntry Create 1 40 8* 4 4 COCode 0 8

Table Create 2 Incoming 4 Digit DID and Auto At
/ Id Entry Digits Min Max Class Prio Route
/ -- ----- ------------ --- --- ------------- ---- -----
TableEntry Create 2 1 0 1 1 Internal 0 4
TableEntry Create 2 2 1 4 4 Internal 0 0
TableEntry Create 2 3 2 4 4 Internal 0 0
TableEntry Create 2 4 3 4 4 Internal 0 0
TableEntry Create 2 5 4 4 4 Internal 0 0
TableEntry Create 2 6 500 3 3 Internal 0 3
TableEntry Create 2 7 55 4 4 Internal 0 3
TableEntry Create 2 8 6330 4 4 Internal 0 12

Table Create 3 Least Cost Routing

/////////////////////////////////////////////////////////////////////////////////
/ Routes
/////////////////////////////////////////////////////////////////////////////////

/ Route DefaultDestinationRoute Description
/ ----- ----------------------- -----------
TimedRoute Create 12 10 Bank Main

/ Route Description
/ ----- -----------
DestinationRoute Create 1 LocalCO
DestinationRoute Create 2 LocalCONoStrip
DestinationRoute Create 3 Voice Application
DestinationRoute Create 4 Attendant
DestinationRoute Create 5 H323 ConneXtions Ports
DestinationRoute Create 6 Virtual Tie Line (VTL) Ports
DestinationRoute Create 7 Reserved
DestinationRoute Create 8 8 Pool
DestinationRoute Create 9 Reserved
DestinationRoute Create 10 6330 - 4104
DestinationRoute Create 11 6330 - 4105

/ Route Entry Start End Days DestRoute
/ ----- ----- ----- --- ---- ---------
TimedRouteEntry Create 12 1 Open Open SMTWTFS 10
TimedRouteEntry Create 12 2 Closed Closed SMTWTFS 11

/ Route Entry DestinationExtension
/ ----- ----- --------------------
DestinationRouteEntry Create 1 1 *0001
DestinationRouteEntry Create 1 2 *0002
DestinationRouteEntry Create 2 1 *0001
DestinationRouteEntry Create 2 2 *0002
DestinationRouteEntry Create 3 1 *0003
DestinationRouteEntry Create 4 1 *0004
DestinationRouteEntry Create 5 1 *0005
DestinationRouteEntry Create 6 1 *0006
DestinationRouteEntry Create 7 1 *0003
DestinationRouteEntry Create 8 1 *0008
DestinationRouteEntry Create 9 1 *0003
DestinationRouteEntry Create 10 1 4104
DestinationRouteEntry Create 11 1 4105

/ Route Entry OperId Operation Value
/ ----- ----- ------ --------- -----
DestinationRouteOperation Create 1 1 1 stripLead 1
DestinationRouteOperation Create 1 2 1 stripLead 1
DestinationRouteOperation Create 8 1 1 stripLead 1

/////////////////////////////////////////////////////////////////////////////////
/ Pretranslators
/////////////////////////////////////////////////////////////////////////////////

PreTranslator Create 1 3600 DID to 4000 Internal
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 1 1 1
PreTranslatorEntry Create 1 2 2
PreTranslatorEntry Create 1 3 3649
PreTranslatorEntry Create 1 4 4
PreTranslatorEntry Create 1 5 5
PreTranslatorEntry Create 1 7 7
PreTranslatorEntry Create 1 8 8
PreTranslatorEntry Create 1 9 9
PreTranslatorEntry Create 1 10 0
PreTranslatorEntry Create 1 11 1312
PreTranslatorEntry Create 1 12 36

PreTranslator Create 2 Outbound Caller ID Presentation
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 2 1 4


/ PreTransId Entry OperId Operation Value
/ ---------- ----- ------ --------- -----
PreTranslatorOperation Create 1 1 1 stripLead 1
PreTranslatorOperation Create 1 2 1 stripLead 1
PreTranslatorOperation Create 1 3 1 replace 4054
PreTranslatorOperation Create 1 4 1 stripLead 1
PreTranslatorOperation Create 1 5 1 stripLead 1
PreTranslatorOperation Create 1 7 1 stripLead 1
PreTranslatorOperation Create 1 8 1 stripLead 1
PreTranslatorOperation Create 1 9 1 stripLead 1
PreTranslatorOperation Create 1 10 1 stripLead 1
PreTranslatorOperation Create 1 11 1 replace 4051
PreTranslatorOperation Create 1 12 1 stripLead 2
PreTranslatorOperation Create 1 12 2 prepend 40
PreTranslatorOperation Create 2 1 1 replace 7086566330

/ End of configuration


/////////////////////////////////////////////////////////////////////////////////
/ Configuration file command syntax guide:
/ Table Create {nTableId} {szDescription}
/ Table Delete {nTableId}
/ TableEntry Create {nTableId} {nEntryId} {szDigits}
/ {nMinDigits} {nMaxDigits} {szCallClass}
/ {nPriority} {nRouteId}
/ TableEntry Delete {nTableId} {nEntryId}
/ DestinationRoute Create {nRouteId} {szDescription}
/ DestinationRoute Delete {nRouteId}
/ DestinationRouteEntry Create {nRouteId} {nEntryId} {szExtension}
/ DestinationRouteEntry Delete {nRouteId} {nEntryId}
/ DestinationRouteOperation Create {nRouteId} {nEntryId} {nOperId}
/ {szOperation} {szValue}
/ DestinationRouteOperation Delete {nRouteId} {nEntryId} {nOperId}
/ TimedRoute Create {nRouteId} {nDefaultDestinationRouteId} {szDescription}
/ TimedRoute Delete {nRouteId}
/ TimedRouteEntry Create {nRouteId} {nEntryId} {szStartTime} {szEndTime}
/ {szDaysOfWeek} {nDestinationRouteId}
/ TimedRouteEntry Delete {nRouteId} {nEntryId}
/ TimedRouteOperation Create {nRouteId} {nEntryId} {nOperId}
/ {szOperation} {szValue}
/ TimedRouteOperation Delete {nRouteId} {nEntryId} {nOperId}
/ PreTranslator Create {nPreTranslatorId} {szDescription}
/ PreTranslator Delete {nPreTranslatorId}
/ PreTranslatorEntry Create {nPreTranslatorId} {nEntryId} {szDigits}
/ PreTranslatorEntry Delete {nPreTranslatorId} {nEntryId}
/ PreTranslatorOperation Create {nPreTranslatorId} {nEntryId} {nOperId}
/ {szOperation} {szValue}
/ PreTranslatorOperation Delete {nPreTranslatorId} {nEntryId} {nOperId}
/ PreTranslatorISDNNumberType {nPreTranslatorId} {nISDNNumberType}
/ ExtensionLength {nExtensionLength}
/ ExtensionRange {szExtensionType} {szLowestExtension} {szHighestExtension}
/ ExternalSettings {szExternalKeysetPrefix} {szFirstAutoDiscoverExtension}
/ {szDefaultAutoExtension}
/ Notes: 1. Each command must be entered on one line.
/ 2. Commands are case insensitive.
/ 3. Tabs and spaces are ignored except in szDescription arguments.
/ 4. The {} shown enclosing command argument names should not
/ be included in commands.
/ 5. Command arguments beginning with n must be numbers.
/ 6. Command arguments beginning with sz are strings.
/ 7. nTableId 1 is the default Internal 3 digit dial plan table.
/ 8. nTableId 2 is the default Incoming 3 digit dial plan table.
/ 9. nTableId 3 is the default LCR dial plan table. (If used the
/ LCR table is checked first, if no entry exists, string is then
/ run through the associated internal dial plan.
/ 10. szExtension *0001 is the default Line Card Port extension list
/ 11. szExtension *0002 is the default T1 extension list
/ 12. szExtension *0003 is the default Voicemail extension list
/ 13. szExtension *0004 is the default Attendant extension list
/ (The lowest telephone extension that is Auto-discovered will
/ populate)
/ 14. szExtension *0005 is the default H323 extension list
/ 15. szExtension *0008 is the default 8 Pool extension list
/ (for backward compatibility, 8 Pool from R1.x upgrades)
/ 16. szOperation can be: stripLead stripTrail replace prepend append
/ 17. szCallClass can be: Internal Local LongDistance International WAN
/ TollFree Emergency COCode Other Wireless Toll
/ AlternateLong Operator TrunkToTrunk Diagnostics
/ NotAllowed
/ 18. route 0 always means look up internal device by extension
/ 19. szStartTime and szEndTime are military time 00:00 through 23:59
/ 20. szStartTime and szEndTime can be: open closed lunch other
/ (if specifying a system mode, both must be the same mode)
/ 21. szExtensionType can be: telephone, park, autoAttendant, huntGroup,
/ external, page
/ 22. nISDNNumberType types for ETSI are as follows: (0, default) unknown;
/ (1) international; (2) national; (3) network; (4) subscriber
/////////////////////////////////////////////////////////////////////////////////

 

[kwtaylor]

Issue resolved... I figured out what I was missing.

Thanks for the help!