DISA - Direct Inward System Access

[green6]

I recently installed a Merlin system with a dedicated phone line for remote admin access, otherwise known as DISA I believe.

The line port was configured for DISA with a barrier code. When I try to dial into the system with WinSPM my call gets answered and I hear the three beep confirmation tone. I enter the barrier code but I don't connect to the internal modem. The call ends up at the Operator Console.

My dial string from WinSPM is: 9,nnn-nnn-nnnn,,,,,barrier code.
I've also tried 9,nnn-nnn-nnnn,,,,*10,,barrier code, and 9,nnn-nnn-nnnn,,,,barrier code,,*10. All to no avail.

My question is do I need to put in the *10 as part of the dial string? I tried that but didn't work.
Any ideas?

 

[TouchToneTommy]

You need the *10 AFTER the barrier code. So you want:

9,nnn-nnn-nnnn,,,,,barrier code,*10

Try putting a single line telephone in a T-adapter with your modem. When WinSPM starts dialing, pick up the telephone and listen to hear the call progress. You should hear that the call goes out, is answered at the other end, gets the stutter dial tone, the barrier code goes out, you get another stutter dial tone, the *10, and finally the modem tone.

You could also just try dialing the number manually on a phone, so you can see that you can get yourself to the modem.

 

[merlinman]

As they say in comedy, TIMING IS EVERYTHING.

Using the Single Line phone as TTT suggested, try to figure out what kind of delays you have/need....

 

[green6]

Thanks for the help, that worked; barrier code first then *10.

Now I'm stuck on the password, doh! : O

 

[green6]

Oh yeah, it's helpful to use the correct barrier code in the first place.