Directory/Phone Book dialing out gets a busy tone. Phone 1416

[CruzeTech]

Hello,

Help is greatly appreciated. Phone 1416 on a IP office 500 V2 10.1. When my client tries to dial out from directory/phone book from Phone 1416, instead of dialing out it gives a busy tone. Please help out, cant seem to figure it out.

 

[holdmusic34]

look in system staus and check the ars form being used in the active calls tab.

In Monitor, use Ars, error, short code, print and possibly line filters to watch the attempted number being dialled.
I predict your system has a trunk access code and it is not being used when dialling the directory number. You might need a short code that inserts the trunk access code at either the system or user level.

It could also be that they're trying to transfer to the directory number and trunk to trunk transfer hasn't been allowed in system/ telephony and against the analogue line.

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.

 

[TouchToneTommy]

Does the number programmed into the directory include the dial out code? Such as 918004444444 instead of just 18004444444