Directory Listing on Merlin Messaging 1

[MattJenkins]

What is the directory listing used for on each extension? Can the system be setup to allow people to dial the first few letters of someone's last name and then transfer to that person's extension? Thanks.

Matt

 

[TouchToneTommy]

From your auto attendant, direct callers to dial "*2" (that's "star-two&quot to access the dial by name directory. You determine whether it's first name or last name when you put the names in, so you might say "To use the Dial-by-FIRST-Name Directory, press Star Two" (or Last Name).

To put the names in, log into the system administrator's mailbox, press 9 for programming and then 2 for extensions. From there, enter the extension number and #, 1 for directory listing or recorded name, 2 for directory listing, and 1 to enter a new directory listing.

Now, using the keypad, enter up to 10 letters. There is a chart in the manual, but here's how it works. Figure it out, and you'll remember it for a life time.

Let's say I want to put in "Matt" as the name. For M, press 61. 6 because the M is on the 6 button, and 1 because it's the 1st letter on that button. For A, press 21, (it's on the 2 button, as the 1st letter), for T press 81, and for the last T press 81 again. See the pattern?

Press # at the end, the letters will be read back, and press *# if it is correct.

 

[MattJenkins]

Tommy,

All I needed was the *2. You're great. This saves us so much time! I knew there had to be a way to do that. Can you record the message that says press the buttons and end by pressing # that is on there by default?

Thanks again.

Matt

 

[TouchToneTommy]

No, that's why you need to clue your callers into whether it's first or last name when you tell them to press *2

 

[MattJenkins]

Rats, oh well, guess we can't have everything in life! Thanks for your help!

Matt