Directory Auto Dialing 2

[GaryMac85]

Hi

I have an IP Office 500V2 on 9.1.100.10.

I have a mixture of IP and digital handsets.

Handset A's user is looking in the directory and Handset B dials handset A internally, when handset A answers the call it starts dialling whoever they were stopped on in the directory.

has anyone experienced this? its happening on a site that my colleague is working on and is replicated on my test IPO.

is this a software bug?

Thanks

 

[Pepp77]

Nope this is a design feature.

When you are in the directory lifting the handpiece dials the number of the directory entry you are on.

When you are in the directory and receive a call it rings on A, picking up the handpiece will then dial the directory entry on B.

To answer A you would have to press the A button rather than picking up the handpiece.

| ACSS SME |

 

[holdmusic34]

Or press the phone button before answering the call with ringing line preference.

I'm clear but my fighter is down.

 

[IPGuru]

Or restrict the phone to 2 call appearance keys & enable busy last CA (as per nearly all systems out side of the USA)

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