Directory Assistance (Dial by Name) R7 Messaging

[gscadmin]

Is there a way to setup my own selector code? Or do I have to use (*2)? I want to have people press (3) for Dial by Name.

Thanks,
gscadmin

 

[skip555]

how many employees ?

in a small office you could send 3 to a submenu

for skip pless 1

for tom press 2

etc

I just did that the other day for 5 employees

 

[gscadmin]

Its for 15 people or more, I don't want someone to have to sit there and listen to the whole list. My question is simply can I modify it to Press (3) and get the same effect as (*2) example: "Please enter the parties Name" for "Q" press 7 and for "Z" Press 9 etc...

Or Do I need to record my Company Greeting to say "If you know your parties ext dial it now, for Company Directory press *2, etc...?

I would like to make it "Press 3 for Company Directory" if that is possible.

Thanks,
gscadmin

 

[TouchToneTommy]

No, the dial by name directory is stuck at *3. And, since it only says to enter the first few letters of the party's name, you've got to be sure to say "for a dial by FIRST (or last) name directory, press *2"

 

[TouchToneTommy]

Er...*2 (fat fingers)

 

[skip555]

for a dial by name directory press *2

for a company directory by dept press 3

do a couple of submenus and do it by dept

for a directory by dept press 3

(goes to a sub menu1)

for sales press 1 (goes to submenu with sales )

for accounting two (goes to submenu for acounting )

etc

then list employees in the appropriate dept .

 

[1043]

Sub menu 99 is a default directory for every one that has a mailbox setup completely. You can also create a directory using a different submenu and pick and chose who you want in it.The later is good to use when an owner or boss wants to be left out of the directorybut still have a mailbox.