charliehummel
MIS
We have been experiencing DID problems on a Merlin Legend System. They Are normally caused by severe thunderstorm activity during the summertime. My question is two fold.
What can we do to prevent Card damage to Merlin Legend cards due to induce voltage from lightning.Induced on telco lines, not on power lines. We have multiple buidings connected via underground and above ground pairs Thru conduit to the PBX location.The plant facility is over 100 acres. We are also working with a pretty limited budget which has forced us to bring the maintenance function in house on the system.
What is the proper methodolgy of problem isolation (EI: is it a Telco problem,, or is it a Card problem on a DID circuit.What DID circuit is the root cause of the problem
A little general theroy on the conection methodogy on DID circuits would also be appreciated.
The problem on the DID circuits shows up when the CO responds with a "Im sorry please try again later" msg to the telephone trying to reach one of the DID stations at our location.
By the way Ill solve your AS400 problems if you solve my Telco problems. I am not a Telco expert
Thsnks
What can we do to prevent Card damage to Merlin Legend cards due to induce voltage from lightning.Induced on telco lines, not on power lines. We have multiple buidings connected via underground and above ground pairs Thru conduit to the PBX location.The plant facility is over 100 acres. We are also working with a pretty limited budget which has forced us to bring the maintenance function in house on the system.
What is the proper methodolgy of problem isolation (EI: is it a Telco problem,, or is it a Card problem on a DID circuit.What DID circuit is the root cause of the problem
A little general theroy on the conection methodogy on DID circuits would also be appreciated.
The problem on the DID circuits shows up when the CO responds with a "Im sorry please try again later" msg to the telephone trying to reach one of the DID stations at our location.
By the way Ill solve your AS400 problems if you solve my Telco problems. I am not a Telco expert
Thsnks