Direct Dial

[Arugg]

Is it possible to program a set to automatically dial a specific number when the handset is picked up? I need to setup a reception area phone that dials to our voicerec system.

 

[phonedude10]

set-up an analog set with hot d

 

[cmawbey]

or use enhanced hotline

This feature is the same as a One Way Hotline from a user's point of view i.e. an extension can call the attendant console or a pre-defined number (DN) simply by lifting the handset. The difference is in how the feature is implemented. Rather than specify the DN that is to be called in each extension's data, we index a list termed the "Hotlist". When the handset is lifted the system looks at the index number specified in the extension's data, fetches the respective number from the Hotlist, and then dials the number automatically for the user. There is one Hotlist in the system which stores all the hotline numbers.

Feature Implementation

Creating A Hotlist

Firstly define the Hotlist using Program 18.

For analogue sets, the second step is to make each extension in the Hotlist an Enhanced Hotline with a Class of Service and define the Hotline feature along with the index number in the list.

For digital set the second step is to allocate the feature to a key and specify the index number.

Example

In this example a Hotlist has been created. The example also shows how an Enhanced Hotline has been set up on an analogue TN and a key of a digital TN to ring an extension specified in the list in both cases.

LD 18
Load Program 18.
REQ NEW
TYPE HTL identify that a Hotlist will be created
CUST 0 Customer number
LSNO XX Specify the list number
NCOS y Specify the network class of service you wish to apply to this list
DNSZ 16 specify the maximum size of DN permitted in the list
SIZE 10 Specify the maximum number of DNs that will be in the list.(1 to 1000 entries)
WRT Carriage return
STOR 0 1234 Input each DN into a store
WRT Carriage return
STOR 1 9020712345 Input each DN into a store
WRT Carriage return
STOR 2 4321
WRT Carriage return back to the REQ prompt

Allocate the Enhanced Hotline feature to an analogue set.

LD 10
Load Program 10.
REQ CHG
TYPE 500
TN X X X X = Terminal number
ECHG YES Easy Change
ITEM CLS EHTA Make the set an Enhanced Hotline extension
ITEM FTR HOT L 2

Specify that the DN to be called is in store 2 of the Hotlist ie 4321
FTR Press carriage return back to the REQ prompt

Allocate the feature to a digital set.

LD 11
Load Program 11.
REQ CHG
TYPE xxxx xxxx = Telephone type 2008, 2616 etc
TN Y Y Y Y = terminal number
ECHG YES Easy Change
ITEM ;KEY Z HOT L 2 Assign the DN in Hotlist store 2 (4321) to key Z
KEY Press carriage return back to the REQ prompt

Feature operation

To make an EHOT call on an analog (500 type) telephone:
Lift the handset. The Hot Line number is automatically dialed.

To transfer or conference an EHOT call on analog (500 type) telephones:
Flash the switchhook (or press recall) and dial the third-party extension.

To make an EHOT call on a Meridian 1 Digital telephone:
Press Hotline.

To answer an incoming Hot Line call on a Meridian 1 digital telephone:
Press the flashing Hotline key.

To end an Enhanced Hot Line call:
Hang up or press the Rls key.