gingersnap1027
Technical User
I created the following vector for direct agent queuing. Skill 1 is my direct agent skill and skill 97 is what I am using to cover after 60 seconds. Is there a way to not wait the initial 60 seconds if the agent is in Aux Work or a specific Aux work would be better.
Thanks,
01 goto step 12 if time-of-day is all 17:00 to all 08:00
02 goto step 12 if time-of-day is fri 17:00 to mon 08:00
03 wait-time 2 secs hearing silence
04 queue-to skill 1 pri h
05 goto step 8 if staffed-agents in skill 1 < 1
06 announcement 2541
07 wait-time 60 secs hearing music
08 check skill 97 pri m if unconditionally
09 wait-time 60 secs hearing music
10 goto step 9 if unconditionally
11 stop
12 messaging skill 99 for extension active
13 stop
Edit/Delete Message
Thanks,
01 goto step 12 if time-of-day is all 17:00 to all 08:00
02 goto step 12 if time-of-day is fri 17:00 to mon 08:00
03 wait-time 2 secs hearing silence
04 queue-to skill 1 pri h
05 goto step 8 if staffed-agents in skill 1 < 1
06 announcement 2541
07 wait-time 60 secs hearing music
08 check skill 97 pri m if unconditionally
09 wait-time 60 secs hearing music
10 goto step 9 if unconditionally
11 stop
12 messaging skill 99 for extension active
13 stop
Edit/Delete Message