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Direct Agent Call Vector Question

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gingersnap1027

Technical User
Jan 12, 2007
49
US
I created the following vector for direct agent queuing. Skill 1 is my direct agent skill and skill 97 is what I am using to cover after 60 seconds. Is there a way to not wait the initial 60 seconds if the agent is in Aux Work or a specific Aux work would be better.

Thanks,

01 goto step 12 if time-of-day is all 17:00 to all 08:00
02 goto step 12 if time-of-day is fri 17:00 to mon 08:00
03 wait-time 2 secs hearing silence
04 queue-to skill 1 pri h
05 goto step 8 if staffed-agents in skill 1 < 1
06 announcement 2541
07 wait-time 60 secs hearing music
08 check skill 97 pri m if unconditionally
09 wait-time 60 secs hearing music
10 goto step 9 if unconditionally
11 stop
12 messaging skill 99 for extension active
13 stop
Edit/Delete Message
 
That vector doesn't work at all I'm in a real bind here. Since everyone has skill one as their direct agent skill it doesn't wait for that one person to answer. How do you queue a call to the direct dialed agent extension for 60 sec then try a backup skill if the 60 seconds passes or the person in in Aux work.
 
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