Different twist on MLM password question...

[phonesaz]

I was on-site today setting up a voice mail - 4-port MLM, probably 7 years old. Things were going great; split it into 2 auto attendants, added mailboxes, etc. I logged out of the voice mail to make some test calls just like I have done many times before....and when I went back in to 9997# with the standard passwords, it said my password was invalid. I tried the 6-digit serial number, etc - no luck. Has anyone ever heard of this? Also, if you log in using the serial number, is there any trick to it? What does the password reset to? This is a new one to me...Thanks to all for any suggestions.

 

[tdaugirdas]

If you log in with the serial# successfully - the voicemail will say "goodbye". You then need to reboot the voicemail to reset the password to just the pound sign.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

You should also try logging in from a different phone. I find that both the Legend Mail and Merlin Messaging can be very picky about which telephone's touchtones they will accept. Press them slow and clear.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Telecomboy]

I would definitely try the default password again entering it very slowly. Like Tom has said, I too have had many MLM where you need to go through the prompts very slowly or else it misses a touch-tone.